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酒店员工职业倦怠初探—以广州富力丽思卡尔顿酒店为例


全文字数:15000字左右  原创时间:<=2022年

【内容摘要】

酒店员工职业倦怠初探—以广州富力丽思卡尔顿酒店为例


随着我国经济的腾飞和旅游市场的爆炸式增长,中国酒店行业的竞争日趋激烈。与酒店投资持续繁荣的景象相比,我国酒店人力资源管理理论和实践,尤其是对酒店员工职业倦怠的研究明显滞后。自1974年被提出以来,职业倦怠即成为西方学者的研究热点。相比之下,职业倦怠研究在中国学界才刚刚起步,而以酒店员工为研究对象的是少之又少。
众所周知,职业倦怠有着极其消极的影响。职业倦怠会导致酒店员工士气低落、工作质量下降,进而影响酒店员工队伍的稳定和酒店的业绩。若姑息职业倦怠现象在酒店内蔓延而不采取有效的干预措施,会对酒店的长远发展非常不利。
针对这一现实要求,本文在总结职业倦怠相关领域的研究成果的基础上,以广州富力丽思卡尔顿酒店为研究对象,从酒店职业倦怠现状切入,着重探讨酒店员工职业倦怠的诱因以及相应的干预措施,以期为酒店企业应对员工职业倦怠提供参考。

关键词:职业倦怠;酒店业;酒店员工;广州富力丽思卡尔顿酒店
On the Job Burnout of Hotel Employees – Case Study of The Ritz-Carlton Guangzhou
Abstract
With the economic take-off and the explosive growth of tourism market of China, the Chinese hospitality industry was increasingly competitive. Against the continuous prosperity of the hotel investment in China, the theories and practices on the human resource management of Chinese hospitality industry were evidently obsolete, especially the study of Job Burnout of hotel employees. Job Burnout has become a study hot spot to western scholars since it was proposed in 1974. By contrast, the study of job burnout was just getting started in Chinese Academia, and few of the study took hotel employees as research object.
It was common known that Job Burnout has very negative effects. Job Burnout might lead to low morale and work quality drop-off, and then impacted on the stability of hotel staff team and the performance of the hotel. It would be extremely harmful to the development of hotel to ignore Job Burnout and indulge it spreading in hotel without appropriate interventions.
To answer this practical call, after summarizing the study achievements on Job Burnout as well as related fields, the thesis took The Ritz-Carlton Guangzhou as the research object, proceeding form the Job Burnout condition of the object’s staffs, and focused on the predisposing factors to the condition and the appropriate interventions. May this thesis provide a reference for the hotel managers to handle the Job Burnout of their employees.

Key Words: Job Burnout; Hospitality Industry; Hotel Employee; The Ritz-Carlton Guangzhou

 

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