星级酒店绩效考核中存在的问题、原因及对策——以xx酒店为例

星级酒店绩效考核中存在的问题、原因及对策——以xx酒店为例
摘 要：本文通过以张家界华天酒店为例，采取问卷调查、文献查阅和访谈等方式，收集一手资料，全面、深入地解析张家界华天星级酒店经营管理现状，揭示考核中容易产生标准不清晰、指标不科学、考核者主管因素、反馈沟通不及时、考核周期及方法等误差的原因，进一步提出了完善绩效考核的对策分析，如考核标准、考核反馈及制定考核申诉制度等，使考核的管理制度产生最大效益。也为张家界星级酒店建立和改善绩效考核提供了一定的理论依据。

关键字：张家界星级酒店；华天酒店；绩效考核；人力资源

Problems,causes and countermeasures of Performance Appraisal for star Hotels in zhangjiajie
—A case study of Zhangjiajie Huatian Hotel

Abstract：By taking Zhangjiajie Huatian Hotel as an example and adopting research methods such as questionnaire survey, documentary research and interviews, etc. to collect first-hand information, the paper analyzed the current management situation of Huatian Hotel comprehensively and deeply, revealed the reasons for the errors such as unclear standards, unscientific indicators, the factor of appraisal supervisor, delayed feedback and examination cycle etc., and put forward some further measures to improve performance appraisal, including appraisal criteria and its feedback, making appealing system to maximize the benefits of appraisal management system. Meanwhile, the paper provided theoretical basis to establishing and improving performance appraisal for star hotels in Zhangjiajie.

Key words：Zhangjiajie-star hotel; Hua Tian Hotel; performance evaluation; human resources

随着中国加入WTO，各行各业面临着国际化的市场竞争，酒店业作为最早与国际接轨的行业之一，同样无法回避日益加剧的竞争态势。而张家界酒店业作为旅游业支柱产业,近年来发展很快,对旅游业的健康发展起了很大的作用。但是目前在张家界星级酒店中各种绩效考核方法都有很大的局限性，迄今为止，还没有一种考核评价方法能满足管理上的要求，整个绩效考核体系还存在一些问题和不足。因此，如何做好绩效考核逐渐成为理论界探讨的热点和企业关注的焦点。

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