地方政府“一站式”服务大厅管理的实证研究

中文摘要
    我国目前各地政府建立的行政服务中心，是政府有效整合各职能部门职能，为公民提供全程式高效、便捷、公开透明服务的一种行政服务形式。在近几年的实践中，各地推陈出新，将行政服务中心作为一个有形平台，创新服务理念和工作方式，从单一的审批业务到综合性的服务业务，它在满足公民日益增加的公共服务需求、厉行节约行政成本等方面取得了显著的成效。
    本文以佛山市行政服务中心“一站式”服务大厅管理为主要对象，对“一站式”服务大厅管理的理念、机制与文化三个方面展开研究，探究如何更好地发挥服务大厅的服务功能，提高行政服务中心的服务能力，有效提高行政服务中心的应用价值，为全国行政服务中心服务大厅的建设起参考模范作用。

    关键词：行政服务中心，一站式，服务大厅管理，理念，机制，文化
Abstract
    China's local governments to establish administrative service center, the Government to effectively integrate the functions of various functional departments, the entire program to provide citizens with efficient, convenient, open and transparent service as a form of administrative services. Practice in recent years, local innovation, Administrative Service Center as a tangible platform for innovative ideas and ways of working, and approval of business from a single integrated services business to meet increasing citizen demand for public services, the austerity administrative costs, and achieved significant results.
    Foshan Administrative Service Center "one-stop window service hall, the hall of the" one-stop window service concepts, mechanisms and culture of three aspects of the study, to explore how to better serve as a window service hall service functions, improve the service capacity of the administrative service center, to effectively improve the value of the administrative service center for the reference model from the construction of the service hall of the National administrative Service Center window.

    Keywords: Administrative Service Center, the window service hall, ideas, mechanisms, and cultural

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