客户关系管理（CRM）系统代表了企业为发展与客户之间的长期合作关系、提高企业以客户为中心的运营性能而采用的一系列理论、方法、技术、能力和软件的总和。
CRM通过对企业业务流程的重组来整合用户信息资源，以求最终达到企业利润最大化的目的。
本设计根据以上需求，开发了基于Browser/Server结构，使用JAVA语言Web编程技术中的SSH（Struts+Spring+Hibernate）模式，采用MSSql Server数据库技术的客户关系管理系统，实现了六大功能，提出了业务逻辑实现方案以及数据库实现方案，能较好满足中小企业的日常应用。
关键词 客户关系管理；SSH模式；SQL Server 2005 ；Web网络编程
Abstract：customer relationship management system(CRM) representatives the sum of the series of the theory, method, technology, capability and the software which the enterprise adopts for the long term cooperation relationship with the client and higher level of operation function for the client.
Based on the above requirements, this designing develops the CRM system which based on the Browser/Server structure, using SSH model related to Web Programming technology in JAVA language and adopting MSSQL Server database technology .In this system, it realizes six functions.Putting forward a business logic realization solution and a data base implementation solution, so it can cover the basic needs of a small-and-medium-sized enterprises.
Keywords：CRM；SSH model；SQL Server 2005；Web net programming
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