新大都饭店服务存在的问题及对策

摘要：酒店使命是提供优质服务、满足客人的需求，如何提高酒店服务质量，在市场竞争中处于优势，是酒店管理者的基本追求。本文阐述了提高服务质量对酒店的重要性，分析了影响酒店服务质量的因素，在此基础上对如何提高酒店的服务质量提出了相应的对策措施。
关键词： 新大都饭店 服务质量 员工培训 企业文化

Xin Da Du Hotel’s Service Problems and Countermeasures
Abstract: Hotel mission is to provide quality services、Meet the customer's needs, How to improve the hotel service quality, In market competition edge, Is the hotel managers' basic pursuit. This paper expounds improving service quality to the hotel the importance, Analyzed the influence factors on the quality of the hotel service, On the basis of how to improve the hotel service quality put forward the corresponding countermeasures.
Key words: Xin Da Du hotel   Service quality  Employee training Enterprise culture

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